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Summer 2024B2B

Zimi

AI automating post-purchase operations and support for e-commerce

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About Zimi

E-commerce brands rely on disconnected, outdated systems to manage everything after the buy button. From fulfillment and inventory to returns, customer support, and shipment tracking, post-purchase operations are messy, manual, and expensive to scale. Zimi replaces the tangle of disconnected tools with one intelligent system that runs everything after the buy button. Despite billions spent on e-commerce tech, post-purchase operations remain a black hole—leading to delays, unhappy customers, and skyrocketing support costs. Legacy ERPs are slow, customer service tools are reactive, and logistics platforms don’t connect to CX systems—forcing brands to patch things together with manual work and multiple tools. Zimi solves this with a single platform that connects 147+ tools and sales channels to centralize data, automate workflows, and power AI agents that proactively resolve issues before customers even ask. Brands use Zimi to route orders intelligently, manage inventory across multiple 3PLs, reduce returns friction, and deliver world-class customer experiences—without the operational chaos. We built Zimi after watching high-growth brands lose time, money, and trust trying to scale with tools that were never designed to work together. Our founding team has deep experience across e-commerce, logistics, and SaaS, and we're building the post-purchase infrastructure every modern brand will need to compete.

Quick facts

YC Batch
Summer 2024
Founded
2023
Headquarters
New York
Team size
2
Industry
B2B • B2B -> Supply Chain and Logistics
Tags
saas, b2b, workflow-automation, e-commerce, ai
Website
www.withzimi.com
Profiles
LinkedIn · Twitter · Crunchbase

Founders

Audrey Djiya
Co-Founder/CEO
Audrey Djiya is the Co-Founder & CEO of Zimi. Before Zimi, Audrey led international expansion and unlocked $M in revenue for e-commerce businesses like Peloton and launched fintech products to enable cross-border commerc…
Peter Nsaka
Co-Founder/CTO
Previously a Senior Software Engineer and Project Tech Lead @ Shopify. Currently working on the world's most advanced commerce automation platform to increase the operational efficiency of post-purchase commerce.

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